Handyman in Elliot Lake, Ontario

Core Competencies  Multi-tasking  Hardworking  Decision making  Attention to detail  Efficient  Team building  Accountability  Organised  Dependable PROFESSIONAL EXPERIENCE TECHNICAL SUPPORT  Actively listened to customers to understand their issues or concerns  Interviewed clients to gather information useful in providing recommendations and solutions to a technical problem  Installed, configure, and troubleshoot computer systems, servers, and network issues  Provided daily technical support services for information technology establishments  Received customer calls to provide step-by-step guidelines for the resolution of a technical issue  Documented and tracked customer issues using a ticketing system to ensure quick resolution  Maintained the security and integrity of company database by setting access controls  Explained highly technical details to customers using simple understandable terms  Ensured compliance with service agreements to evade legal issues  Maintained an up-to-date knowledge of company products and services  Stayed abreast with technological developments and trends  Followed-up on customers to ensure their issues are completely resolved CUSTOMER SERVICE  Communicated effectively with customers  Responded to customer inquiries and used critical thinking in problem solving  Followed specific instructions in fulfilling orders and ensured customer satisfaction  Took customers' orders and processed them accordingly  Maintained clean and orderly checkout areas  Entered transactions in the cash register and provided customers with the total bill amount  Dispense correct change and provided customers with their receipts  Cleaned the worked area  Ensure customer's satisfaction by resolving any customer complaints Heavy machine operator